Hero Sync Services Playbook

Connecting your data to/from Hero

Site schools are able to work collaboratively with their District IT to automate their student and schedule files into Hero, can manually import their own data into the system, and can set up a write back of Tardy data into some* SIS systems.  This playbook provides you with the tools you need to have the most up to date data in your account at all times.  

		District supported data automation Your Customer Success Specialist will assist your site in connecting to already existing data file sharing or establish a first time data connection upon request
		Manually importing data Import Student files Import Schedule Files Import users manually (or submit a ticket to upload in bulk)
		District supported Tardy Write back Click here to follow the instructions
		Troubleshooting Reach out to our customer care team at [e-mail]

For additional assistance, please contact our Hero Support Team

Email: [e-mail]

Chat: Live Chat