Onboarding with Donna Wagner

We are thrilled to be partnering with you! Watch this brief video to learn more about the Hero Onboarding experience, what you can expect, and best practices for planning a successful Hero implementation. 

		Meet Your Customer Success Manager Your Hero Customer Success Manager is dedicated to your success. Communication with your CSM is critical during Hero Onboarding, and throughout the lifetime of your Hero journey. Schedule a Virtual Meeting
		Planning Tools Utilize these resources as you meet with your team to ensure all plans and processes are in place before your Hero launch! Planning Toolkit Incentives Playbook

 

Steps of the Hero Onboarding Process

		Step 1 - Pre Launch Planning Form Get Started Now!
		Step 2 - Kick Off Call Click here to schedule!
		Step 3 - Champion Training Click here to schedule!
		Step 4 - Hardware Setup Access Hardware Instructions
		Step 5 - Train Your Staff Access Training Materials & Best Practices SchoolMint University: Hero's On-Demand Training Portal
		Step 6 - GO LIVE! Set Up Notifications Add Student Images Parent/Student Engagement Guide Incentives Playbook

Ongoing Support

Customer Success Getting started, periodic check-ins, end-of-year reviews, and best practice consulting. Technical Support Troubleshooting, hardware, and technical support. [e-mail] Renewals and Hardware Purchases Quotes, terms, and new orders: [e-mail]

Join our Professional Learning Community to collaborate Hero ideas and best practices with Hero schools across the country. Invite the rest of your staff to participate as well!