[Click Here to Watch a Video Tutorial about how to easily install your Desktop Pass Printer PT1000]
Installing a PT1000 Printer on a Windows computer just requires a driver installation and the Hero Dispatcher. By following these steps, you'll be able to use your PT1000 in no time:
Installing the Drivers
STEP 1: Make sure that your printer's power adaptor and USB cable are properly connected.
Load a roll of pass printer paper with the pass paper being fed from the top of the roll instead of underneath. Ensure the printer is powered on.
STEP 2: Click here to download a zipped file with the drivers or download from our login page - https://access.heropowered.com/school/login (preferably from Google Chrome).
STEP 3: Extract all files from the downloaded folder. After the files are extracted on a new folder (usually called HeroPrinterSupport) execute the BP4_PT1000_DRIVERS as an administrator.
This will execute the Window Printer Driver setup. You just have to accept the license agreement, choose a directory file, and make sure you select the BP-DT-4 printer (that's PT1000's technical name). Follow the default options and everything should be good.
After that just follow the steps and the Drivers wizard should execute. This will request a printer name (you can just leave it as it is). Just follow the steps choosing all the default options and the printer should install properly.
Installing the Hero Print Dispatcher
STEP 1: On the same file folder that was extracted, run the PrintDispatcher file as an administrator.
This will trigger the printer dispatcher. Accept the license agreement and follow the default options until it's finished.
Step 2: After installing the Print Dispatcher, configure the print dispatcher by clicking on the Red “H” icon on the taskbar.
This will open the printer dispatcher. Click on "Configure" to select your BP-DT-4 printer.
STEP 3: Click on calibrate PT-1000 and then "ok".
After the calibration, your PT1000 should be ready to go. You can try tracking a student and choose the print option by following this article.
For additional assistance, please contact our Hero Support Team
Email: herosupport@schoolmint.com
Chat: Live Chat