Please follow these steps to connect your Hero BP-DT-4 Pass Printer, also known as PT1000 Desktop Pass Printer to your Apple Computer:
Step 1 - Confirm your Printer Model
1.1 You will find your printer model on the lower side of your printer:
Step 2 - Download the required file.
2.1 Go to https://drive.google.com/file/d/1-_jexT7hEjV0Jl5jqoW8X5t77cmtcsBv/view.
2.2 Click on the (Download) button.
2.4 Save the "HeroPrintDispatcher.pkg" into your Downloads Folder.
2.5 Once you have downloaded the file, click on the folder icon next to the download file to open the file location in Finder.
2.6 On the Downloads Folder, double-click the "HeroPrintDispatcher.pkg" to start the installer.
2.6.1 If you cannot open an app from an unidentified developer, please follow the steps in this article made by Apple to solve this: CLICK HERE TO OPEN THE ARTICLE IN Apple Support.
2.7 Once you open the installer, click on the (Continue) button and then the (Install) button:
2.8 After the installation process has been completed, you have to click on the (Close) blue button to close the installer:
Step 3 - Configure Printer.
3.1 Once you have installed the printer drivers, connect your BP-DT-4 Pass Printer to your Apple Computer.
3.2 Click on the little white "h" at the top of the screen:
3.3 Then click on: "Select Printer" and select PT1000 or BP4 from the list.
After you select the printer, you should be able to print printable trac-codes.
For additional assistance, don't hesitate to get in touch with our Hero Support Team:
Email: herosupport@schoolmint.com
Chat: Live Chat