MINIMUM HARDWARE AND SOFTWARE REQUIREMENTS
Computer Operating System:
- Windows 8, Windows 10, or Windows 11
- macOS 10.15 (Catalina), macOS 11 (Big Sur) or macOS 12 (Monterey)
- Thin Clients are not recommended
Computer Hardware:
- Processor (CPU) with 2 GHz or above
- A minimum of 8 GB of RAM
- Monitor Resolution 1024 X 768 or higher
- A minimum of 20 GB of available space on the hard disk
- Internet Connection Broadband (high-speed) Internet connection with a speed of 54 Mbps or higher
Browsers:
- Chrome
- Edge
- Firefox
Network Access:
- Access using Ethernet access (100/1000 Mbps) should be considered when possible over Wireless access (802.11b/g/n) on desktops and laptops when possible.
USB Ports
USB ports will be required for the following equipment:
- Hero PT1000 model desktop pass printer
- Hero Li2208 bar code scanner
Recommended Printers
If you are purchasing a printer yourself, here are some recommendations:
- Recommended Desktop Printers:
- PT1000
- Soonmark Thermal Shipping Label Printer
- Recommended Mobile Printers:
- Zebra ZQ310
- Urovo K329
Proxy White List
Many Schools will have an internal and well as a guest wireless network. Hero recommends that you avoid using your guest network for wireless connectivity. Many school guest networks are throttled and have proxies in place that restrict content and require that you open an internet browser and agree to the schools usage policy.
Additionally, the following websites should be whitelisted on your wireless network to allow proper functionality.
- www.google-analytics.com
- *.intercom.io
- di37jvg7iglxw.cloudfront.net
- js.intercomcdn.com
- s3.amazonaws.com
- cdn.walkme.com
- fonts.googleapis.com
- *.heropowered.com
For additional assistance, please contact our Hero Support Team
Email: herosupport@schoolmint.com
Chat: Live Chat