The installation process of the Godex DT4xW is slightly different than the process of the other printers we use in Hero, but it is just as easy. This process is strictly for Windows Computers.
Installing the Drivers
Usually, the Godex printers will auto-install their own drivers; so, you will see the printer in the Desktop and Scanners section of the Control Panel. We advise you to check the Control Panel first and see if the printer appears in Hardware and Sound > Devices and Printers
In case the drivers are not pre-installed after checking the control panel, the instruction manual of the printer should include a link from the Official Seagull Site here or this Google Drive link that will take you to download a file that looks like this:
Installing the Hero Print Dispatcher
Step 1: Click here to download a zipped file with the Dispatcher or download from our login page -https://access.heropowered.com/school/login(preferably from Google Chrome).
Step 2: Extract the Hero Dispatcher file from the downloaded folder. Then execute that file. Do not touch or install the BP4_PT1000_DRIVERS (that's for another type of printer).
Step 3: After installing the Print Dispatcher, configure the print dispatcher by clicking on the Red “H” icon on the taskbar.
This will open the printer dispatcher. Click on "Configure": to select your DT4xW printer.
Step 4: In the printer dispatcher, first select the DT4xW in the dropdown. Second, check the "Use Zebra LP 2844 code" box to calibrate the printer. Third, click on the Calibrate PT-1000 button.
This will trigger the calibration and the Godex will print 3 blank pages. After that, you can click on "OK" to close the calibration.
After the calibration, your Godex DT4xW should be ready to go. You can try tracking a student and choose the print option by following this article.
For additional assistance, please contact our Hero Support Team
Email: herosupport@schoolmint.com
Chat: Live Chat