If you have purchased printers from Hero, it's critical that you ensure that each device is set up correctly and functioning properly before launching Hero on your campus. Please use the following resources to help assist you in the setup and testing of your printers. Additional resources and support are available if needed.
Mobile Printer - ZQ310
Bluetooth connectivity allows users to scan with mobile app and print passes on the go.
- Unpacking your ZQ310 Printer - Information from the manufacturer
- Updating your ZQ310 Firmware - Instructions
- Pairing your ZQ310 Printer to an iOs Device and Hero App - Video
- Pairing your ZQ310 Printer to an iOs Device - Instructions
- Pairing your ZQ310 Printer to an Android Device and Hero App - Video
- Pairing your ZQ310 Printer to an Android Device - Instructions
Desktop Scanner & Printer
Used in front office or check-in stations to scan and print passes from the web portal.
- Connecting your Hero Desktop Printer - Video
- Installing your Hero Desktop Printer - Instructions
- Calibrating your Hero Desktop Printer - Instructions
- Installing and Configuring your LI2208 Bar Code Scanner
- Troubleshooting LI2208 Bar Code Scanner
- Recommended Hardware and Software Specifications
More hardware resources can be found here.
For additional assistance, please contact our Hero Support Team:
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