Updating the Firmware on the Zebra ZQ310 Printer
Technical Difficulty (8/10)
The firmware update should be performed by someone experienced with updating the firmware on electronic devices. The firmware requires that the printer be fully charged and that a roll of paper be installed prior to starting the update.
Description
Ensuring that your Zebra ZQ310 has the latest version of the firmware ensures that the printer is optimized for use with changing security protocols used when connecting your ZQ310 by Bluetooth to Apple iOS devices and Samsung Android Devices.
Updating the firmware has 3 basic steps:
Step 1: Downloading, installing, and unzipping the required software.
Step 2: Connecting the Printer and using the Firmware utility to discover the printer
Step 3: Updating the firmware.
Requirements
Communication with printer and ability to send files/commands to the printer as well as the firmware file to upgrade the unit.
You will require the following:
- A Microsoft based Windows Computer
- The ZQ310 USB charging Cable
- The Firmware update Utility called ZDownloader
- The Firmware update V81.20.25Z.zip file that contains the firmware image
For your convenience, the files will also be attached to this knowledge base article below
Download Firmware HERE
Download Firmware Downloader Utility HERE
Overview
Step 1: Install the Firmware Downloader Utility
Note: Both the Firmware Utility and Firmware Update can be downloaded from links below. The firmware is in a zipped file and should be unzipped prior to installing the utility itself.
- CLICK "Next" to proceed and accept the EULA agreement
- Put a checkmark in "I accept the terms of the license agreement"
- Click "Next"
- Click "Next" to begin the installation of the Firmware Downloader Utility
- Click "Finish"
NOTE: You may get a request from your computer to allow a firewall pass thru for this software, please click "ALLOW"
Step 2: Connecting the Printer and using the Firmware utility to discover the printer
- Start the program called "FirmwareDownloader"
- Click "Printer"
- Scroll down and Click "Auto-Detect
- The ZQ310 Printer will automatically be discovered in USB Mode and will be named Printer #1
Note: Ensure that Printer is powered on and connected to the Computer using the USB charging cable.
Step 3: Updating the firmware
- Right click on "Printer#1"
- Press "Select Firmware File" from the Window Dialogue Box
- Browse to the folder where the firmware file called "V81.20.25Z.zpl" was previously downloaded and unzipped.
- Right click on "Printer#1"
Note: to the right of the - Press "Download To Selected"
- Wait for the firmware to finish
- The printer will reboot when the firmware has been downloaded and print a new configuration label.
- The printer is now ready to use
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