Hero - Managing Your User List

Managing Your User List

Before you roll out with Hero, you will want to ensure that all users have proper access to the system. When onboarding, Hero will most likely do a one-time bulk import of teacher users based on student schedules. Any other users will need to be added manually. Also, new users will need to be added manually year after year. An All Rights user on your campus has access to add and modify users at any time.

		Manually Add New Users Any All Rights user on your campus has access to add users in Hero with the following instructions: Visit the Hero setup portal: https://setup.heropowered.com Select the Users icon. Select the blue + box in the top right corner. Add the user’s first name and last name. Select the user’s role. (Teachers should be given the role: SchoolName Teacher) Enter the user’s email address as the Username. Enter the user’s temporary password and confirm password. For Teacher Users, you will need to enter the Optional Teacher ID to link their class rosters. (Optional Teacher ID.) Select SAVE. Watch this video tutorial. View more details here.
		Manually Deactivate Old Users Any All Rights user on your campus has access to make old users inactive. It's important to make old users inactive for security purposes and so user adoption data is accurate and valuable. View Instructions Here.
		Manually Reset User’s Password Any All Rights user on your campus has access modify users in Hero, including to reset a user’s passwords. If an existing user is not able to log in, an All Rights user on your campus may reset their password. View Instructions Here.
		Enabling Teacher Rosters in Hero Upon logging in, teacher users should see their class rosters. The Optional Teacher ID field must be correct on the user’s profile to properly link class rosters. The Optional Teacher ID is a code that is assigned by your Student Information System. However, you may also find the code in Hero. If a teacher user is not able to see their class rosters, an All Rights user can identify the Optional Teacher ID and link the class rosters within the user's profile. View Instructions Here.
		More User Credential Resources Learn more about user credentials, custom roles, and troubleshooting login errors. View more resources here.

For additional assistance, don't hesitate to get in touch with our Hero Support Team:

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