Incident Manager Overview
Incident Manager in Hero by SchoolMint is a system to log referrals. Incident Manager serves as one location to track the different elements that are typically involved in a referral, including involved parties, infraction type, event date, and relevant referrals.
| Note: Incident Manager cannot be setup up in the Setup Portal and must be initially configured by the Hero by SchoolMint team. Reach out to your Customer Experience contact for more information about this process. |
Locate Incident Manager
To locate Incident Manager, navigate to the Incident Manager tab on the left sidebar in the Access Portal.
Using Incident Manager
On the Incident Manager page, you will see any previously logged Incidents. Filter by description, status, type or dates.
Creating an Incident
To log an Incident, click the blue "+" button in the upper right corner. A popup will appear, allowing you to enter details about the Incident.
Incident Type and Place of Incident dropdown details are pre-populated. Select from the lists and add any additional details in the Description box. Select Create.
The Incident will populate with an Incident number on the next page. Here, you can add relevant parties, including students or external individuals. Search for students in the search box and click the plus icon to add them to the Incident.
Select a Role and Behavior Code for the added students. If the Behavior Code triggers a Reaction, it will appear in the next popup.
All logged information will appear on the Incident page, including any relevant Referrals.
To edit or view Referral details, click the Pending button on the right side in the Referrals box.
Referrals Page
On the Referrals page, you can enter Referral information for any involved students including additional details about the Incident, administrative context, severity level, due process, and next steps from local and/or state authorities. Referrals can be approved or rejected from this page.
Finally, back on the Incidents page, select Submit to Administrator to notify administration about the Incident.