This is a required pre-requisite to submitting any faculty upload tasks to our support team if you are a new school to Hero. Returning schools to Hero will simply reference the role they've already created by name in the support ticket.
1. Go to https://setup.heropowered.com
2. Click on the User Icon (2nd on the left menu bar)
3. Click on ROLES and then the blue plus to Create a new role
Important: You MUST create a role for your teacher users. Faculty Uploads cannot be completed without this. You SHOULD not use the generic default role of HERO TEACHER for your staff as the permissions in that role cannot be modified.
4. Name the role, assign it permissions and Click SAVE (Details on the permissions shown below)
If you are looking for some assistance with a basic setup of a teacher role, you can match your account permissions to the picture available here
For additional assistance, please contact our Hero Support Team
Chat: Live Chat