What's included in this article:
Navigating to the User page
Visit the Hero Setup Portal https://setup.heropowered.com
Click the person icon on the left navigation bar to get to the User tab.
Once inside the User tab, click on the BLUE square with the white plus inside on the right side of the screen.
Tip: Click SHOW ALL to view active employees; then check "show inactive users" to include inactive users.
Adding Users
Step 1: Add the user's FIRST and LAST Name
Step 2: Assign User permissions
Choose the appropriate role for your user.
TIP: If you feel the need to give special permissions to a specific user, we do NOT recommend using the Custom Permissions radial button. It is best practice to create a new role for these users.
Buckets created by your school are under the VISITOR ONLY role. Clerk, All Rights, Hero Teachers, Hero Visitor Clerk, and Visitors Only are software default set roles, and school users cannot change them.
Step 3: Add credentials (Username, Password, and optional Teacher ID)
The username needs to be a valid school email address. The password is set by you (teachers can change this upon login). The optional teacher ID field is required for a user to see their classroom roster. If this user has student schedules attached to them, they will be unable to see their roster until you add this number.
Tip: Optional External user codes are only for schools with pre-arranged Single Sign-On. Contact Hero support to learn more about this feature.
Once you click SAVE, you will see a GREEN confirmation message at the top indicating you are successful. The new teacher is now ready to use Hero.
Troubleshooting
What if I get an error message saying, "This Login ID is already in use?"
A teacher gets ONE Hero account per district. If a teacher has transferred from another Hero school, you may receive a red error message telling you the teacher already exists in Hero. Please contact support to resolve this issue.
For additional assistance, don't hesitate to get in touch with our Hero Support Team:
Email: herosupport@schoolmint.com
Chat: Live Chat