This article addresses questions about bulk user import in Hero. While users cannot perform this task independently, the Hero Support Team is available to assist. Users are advised to contact their Customer Success Manager for more information. If the manager’s identity is unknown, users can email herosupport@schoolmint.com with their school name for proper routing. The Hero Support Team can also be reached via Live Chat for additional assistance.
The question comes to us in many forms: "How can I import my teacher users?" "Is there a way to add all my teachers at once?" "Is there a way to make adding users any faster?" "How do I upload a list of teachers?" The answer is always the same: Adding users in bulk is something we're happy to help our customers do, but it is not something you can do on your own.
Reach out to your Customer Success Manager for more information. If you don't know who that is, don't worry, just email herosupport@schoolmint.com and tell us the name of your school. We'll make sure you get to the right person!
For additional assistance, please contact our Hero Support Team
Email: herosupport@schoolmint.com
Chat: Live Chat