Understanding the Difference Between Technical Support and your Customer Experience Manager

Welcome to Hero! We understand that navigating technical support and customer experience services can sometimes be confusing. This article aims to clarify the distinction between the two and help you understand when to reach out to each team for assistance.

Technical Support	Customer Experience Manager
Technical support is the go-to resource for product functionality questions, assistance, and technical troubleshooting within our platform. Our technical support team is equipped to assist you with: Product Functionality: Utilizing the platform. Post-Configuration Updates: Making platform adjustments. Troubleshooting: Addressing bugs, errors, and performance concerns.	Customer Experience is focused on helping you make the most out of our platform and achieve your business goals. Our customer experience managers can assist you with: Best Practices for Platform Optimization New Feature Configuration: Aligned with needs Product Guidance to Ensure Continued Success Thought Partnership and Account Strategy

In summary, while technical support focuses on how the platform is designed to work, customer experience is dedicated to helping you achieve your business goals and get the most out of the platform. By understanding the distinction between the two, you can effectively leverage the resources available to ensure a seamless experience with Hero.

Additional Resources: Submit a Hero Support Ticket

For additional assistance, please contact our Hero Support Team

Email: [e-mail]

Chat: Live Chat