Onboarding Hub*

We are thrilled to be partnering with you! Watch this brief video to learn more about the Hero Onboarding experience, what you can expect, and best practices for planning a successful Hero implementation.

Planning Tools Utilize these resources as you meet with your team to ensure all plans and processes are in place before your Hero launch! Hero Ready Planning Toolkit Full Hero Planning Toolkit Incentives Playbook

 

Steps of the Hero Onboarding Process

		Step 1 - Pre Launch Planning Form Select your product type below. Hero Ready Hero Rise Full Hero
		Step 2 - Kick Off Call Schedule with your CS team contact! Amanda LaFleur Derrick McMahon Donna Wagner Patrick Maynes
		Step 3 - Champion Training Schedule with your CS team contact! Amanda LaFleur Derrick McMahon Donna Wagner Patrick Maynes
		Step 4 - Hardware Setup Access Hardware Instructions
		Step 5 - Train Your Staff Access Training Materials & Best Practices SchoolMint University: Hero's On-Demand Training Portal
		Step 6 - GO LIVE! Set Up Notifications Add Student Images Parent/Student Engagement Guide Incentives Playbook

Ongoing Support

Customer Success Getting started, periodic check-ins, end-of-year reviews, and best practice consulting. Technical Support Troubleshooting, hardware, and technical support. [e-mail] Renewals and Hardware Purchases Quotes, terms, and new orders: [e-mail]

Join our Professional Learning Community to collaborate Hero ideas and best practices with Hero schools across the country. Invite the rest of your staff to participate as well!